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Customer Service

  • Shipping & Delivery

    Orders generally ship same day from North Carolina.. Some orders will take up to 48 hours to ship depending on our volume. We do not ship on any federal holidays. Free shipping includes USPS mail or UPS ground. Some orders (depending on location) will receive free priority. If you have any special requests, please email us with your order number at .

  • Privacy & Security

    Your privacy is very important to us. We will not sell or pass on any information without your approval. Our packaging is plain and unbranded for your privacy during delivery.

  • Returns & Replacements

    If you need to return any unopened items please email us at within 24 hours of receipt. if there is no error on our part, the customer will be responsible for shipping back the item.

    • Must be unopened and received back within 7 days
    • Customer is responsible for shipping it back.
    • We can offer a refund or exchange once the item has been returned.
  • Ordering

    For bulk orders over 100kg please email us at for discount pricing and wire transfer information.

  • Payment, Pricing & Promotions

    We can accept all major credit cards. Receipt will read 'Up In Smoke Inc'