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Customer Service

  • Shipping & Delivery

    Orders generally ship same day from North Carolina.. Some orders will take up to 48 hours to ship depending on our volume. We do not ship on any federal holidays. Free shipping includes free priority USPS mail. If you have any special requests, please email us with your order number at .

    Contact us at 877-NATURE4 or 877-628-8734

  • Privacy & Security

    Your privacy is very important to us. We will not sell or pass on any information without your approval. Our packaging is plain and unbranded for your privacy during delivery.

  • Returns & Replacements

    If you need to return any unopened items please email us at within 24 hours of receipt. if there is no error on our part, the customer will be responsible for shipping back the item.

    • Must be unopened and received back within 7 days
    • Customer is responsible for shipping it back.
    • We can offer a refund or exchange once the item has been returned.
  • Ordering

    For bulk orders over 100kg please email us at for discount pricing and wire transfer information.

  • Payment, Pricing & Promotions

    As much as we would like to accept your CREDIT CARD payment, there is a major attack on the kratom industry and they will not do business with kratom companies at this time. All payments must be made through the mail with a Money Order, Cash, or Certified Check. Please send payment along with your order # to our address, your order will ship as soon as payment has been received.